INFORMATION

WHAT YOU NEED TO KNOW ABOUT THE FESTIVAL

We're so excited to have you as a guest at our 9th annual Big Pineapple Music Festival! We thank our amazing pineys for your support over the past years. Here’s a couple of our hot tips below….

IDENTIFICATION
18+ Event - You must present your ID on entry to the festival to validate age (acceptable forms of identification are DRIVERS LICENCE, PASSPORT, AUSTRALIA POST KEYPASS and PROOF OF AGE CARD. This is in accordance with liquor licensing laws).

TICKETING
Please contact Oztix online for all ticketing inquiries, name changes and purchases. Names on tickets must match the ID of each individual attending. Companion tickets can be arranged for those holding a valid Companion Card and have already purchased a Big Pineapple Festival ticket, fill out the contact form on our contact page or email hello@bigpineapplefestival.com. The carer will be issued with a complimentary ticket equivalent to the ticket(s) purchased, the correct documentation must be provided and all Companion requests must be made PRIOR to the event VENUE ​

NO PASSING OUT
This is a no pass out 18+ event. Meaning that you will not be able to return to festival once you leave without a valid reason. Security guards will assess whether your reason is valid on the day of the festival.

CAMPING
We offer limited camping at the festival site. Please see the CAMPING page for more info.

TRANSPORT AND PARKING
THERE IS NO PARKING AT THE FESTIVAL. Please see the TRANSPORT page for detailed information. To make it simple the 2 best options to get to and from the festival are:
Option 1 CHARTER BUS service
Option 2 PARK AND RIDE service.

1. CHARTER BUS SERVICE will take you to and from designated locations around the Sunshine Coast. (IT'S A RETURN SERVICE). MAKE SURE YOU BOOK ONE OF THESE BUSES SO WE CAN ALLOCATE THE CORRECT AMOUNT OF BUSES FOR EACH LOCATION! Please organise your journey to and from these designated areas. You need to book this bus service if you wish to return home on one at the end of the festival, even if you arrived in a different way.
2. PARK AND RIDE SERVICE if you want to drive close to the festival you can park and catch a shuttle to the festival site. This service will run throughout the day/night. Parking charges may apply. You can catch a taxi to and from the event but we don’t advise this as there is a limited number of taxis on the Sunshine Coast. ​

STAYING SAFE ​
Our night is not over until each of our pineys are home safely. We have a festival hotline that you can call during the festival or please reach out to one of the many amazing staff, security or police anytime. Also our trusted friends at Red Frogs are on board to help hydrate you.

BANNED FESTIVAL ITEMS
· Alcohol. (There are bars at the festival)
· Illegal drugs · Glass (including perfume bottles)
· Fireworks, flares, fire twirling paraphernalia (sticks, balls etc)
· Metal water bottles and cans
· GLASS - Perfume bottles in glass
· Skateboards · Boogie boards · Scooters
· Milk/bread crates · Chairs (Small camp chairs are ok)
· Weapons of any kind
· Containers of liquid fuel
· Video and audio recording devices (other than mobile phones)
·Professional still cameras (small still cameras ARE allowed)
· Laser lights · Umbrellas (use a plastic poncho or a raincoat instead)
· Water pistols · Protest paraphernalia and banners
· Any other items considered illegal or dangerous
· Strictly no animals (with the exception of service of assisted animals, such as guide dog)
· Food. WORLD EATS & BEATS Located near the front entrance are set to tempt your taste buds with delicious cuisine from all over the world, dancing, a DJ and world class performers and street performers. This is the place to taste! Also we have many other incredible food options within the festival site. Please leave the cut lunch at home. If you have special dietary requirements and must bring a specific food or diet item, please email hello@bigpineapplefestival.com to arrange. However, the chances are we will have it covered by one of our food outlets. There are vegetarian, vegan and gluten free options available at the food stalls.

WHAT TO BRING and DO
Good vibes & a big smile :)

Remember to bring your tickets and ID to the festival - you will not gain entry without them, they can be printed or digital. No ID = No entry

Patience - Please be patient when arriving or departing from the festival as there's many people coming and going just like you
Ride sharing to the park and ride is a great way to help the environment, reduce traffic congestion and make travel friends. If you are driving in a group, please organise a designated driver

We reserve the right to refuse bus or festival entry to anyone that may be intoxicated, under the influence of alcohol or drugs, displaying aggressive behaviour or wearing coded bands as per liquor licensing laws

The festival does not accept responsibility for damages or loss of property nor injuries that arise through your own fault

Do not remove your wristband until the festival is over – lost wristbands will not be replaced For the safety of all festival goers, The Big Pineapple Festival does not offer pass outs. This means unless you have a legitimate reason, once you leave the festival grounds you will not be able to re-enter

There is no cloak room this year All bags will be searched by security on arrival. Due to recent events patron safety is essential and no bag larger than 40x40cm will be allowed into the festival Bring sunscreen, hat, insect repellent, warm winter clothing and raincoat. (It gets cold at night)

Bring any medication you may need and ensure it is clearly labelled with your name/prescription

For your safety wear closed in footwear as you will be in natural gently sloping grassed terrain Should you require first-aid there are two first-aid areas on site

Avoid dehydration and drink plenty of water during the day. Free water is available on site. BYO Water Bottle, plastic or stainless steel are fine. Water bottles must be sealed or empty.

Drink responsibly. People who are intoxicated will not be served alcohol
 

If you feel that you may have been harmed by a substance that you or someone else has taken, please look for the Red Frog Tent, the closest First Aid Tent or a friendly security guard to assist you

Look out for your friends and fellow festival goers If at any time you feel your safety or the safety of others is threatened please contact the nearest security guard. We also have an emergency hotline that you can call. The number is located on your wristband Police will be present at the event. Drug detection dogs will also be on site Police will be conducting random roadside breath analysis so don't risk it and spoil a great day out

Please respect the festival grounds and don't litter. Find a bin and dispose of your cigarette butts appropriately. Adequate bins will be provided at the festival and designated smoking areas. Use em! Please be aware that the festival grounds is a naturally sloping grassed amphitheatre, watch your step and remember wheelchair access to some areas may be difficult ​If you still have a question, jump over to our FAQs page or send us an email at hello@bigpineapplefestival.co